Best Practices for CPA Websites
KLS Web Solutions

Hope this newsletter finds you well. This month, we discuss pay-per-click advertising and CPAs.

Pay-Per-Click Not "Paper Clip"

It can be a mystery to those unfamiliar with it. PPC (which is search engine jargon for pay-per-click advertising - not "paper clip" advertising) is one way of driving traffic to your website. As the name suggests, you "pay" each time someone "clicks" your ad. With organic (free, natural) search rankings, you don't pay. Why would you pay to use PPC when free listings are available? Actually, there are several reasons.

Instant Traffic for New or Developing Sites

It takes time for newly developed websites to garner traffic. Unlike the cliché from the movie Field of Dreams, if you build it, they won't automatically come. If your goal is to use organic (free) search rankings to drive traffic to your site, accomplishing that goal may take you as long as six months. For this reason, PPC offers an excellent opportunity for new sites to start functioning immediately.

All that's needed to start driving traffic with PPC is a plan, a list of keywords and a credit card. The second you type in your credit card number and click "Enter" your ads go live. Likewise, it only takes one click to stop the campaign. You have total control.

PPC: Immediate Feedback for Copy

Another important benefit of PPC ads is their ability to provide immediate feedback on how your headlines or short copy segments are working. If you're gearing up for a mail campaign, you could easily upload the headline of your postcard or flyer to your PPC account and test its effectiveness. Within mere hours (sometimes minutes!) you'll be able to determine how people are responding to the headline. Pause the campaign, make minor tweaks, then start it up again and you can quickly see if the changes improved or decreased your click-through rate. Once you've gotten the headline to perform optimally, you can confidently use it on your mailer.

Expand Your Market Reach

In addition, PPC is great for expanding your reach. Let's say you chose the keyphrase "CPA New York City" when you optimized your site for organic search. With PPC, you can easily also target the phrases "CPA New Jersey," "CPA Manhattan" or any other nearby town. This is a wonderful way to bring in clients from other areas without having to create individual pages optimized for each keyphrase.

Full Control

Depending on who you ask, having full control over your PPC campaign can be a good thing or a not- so-good thing. You can set it up and manage it yourself, but it is not an automated process. To set up an account, you'll have to maneuver through several steps. None would be deemed as "difficult," but they can be time consuming and a little confusing. Keyword selection, setting spending limits and parameters, and organization can take your afternoon if you have little or no experience with PPC.

Understanding what effects each factor will cause is another area of concern. For instance, setting a daily limit too low equates to reducing your traffic count. On the other hand, setting it too high can cause your monthly bill to rise. However, once you grasp what each does and the results they deliver you can set everything the way you want.

You can quickly refine settings until you reach your PPC goals, but you will want to keep a close eye on your account for the first 72 hours to be sure you haven't enabled settings that will cause wild spending sprees.

You can also separate your keywords into various campaigns. A good use for this feature is to generate leads for particular areas of your firm. You may opt to set up a campaign for business valuation, trusts and estates, or tax preparation, if you wish to bring in new clients in those areas.

Keyword Selection

Because CPA firms deal with local clients the majority of the time, you'll want to limit where the search engine shows your ads, focusing only on areas applicable to your firm. Why bother? The reason is monetary. A CPA located in Phoenix, Arizona, would not want to waste money on clicks from prospects in Atlanta, Georgia. Likewise, if you have a specialty (real estate, retirement, manufacturing), then you'll want to choose keyphrases that deal with what you offer. Having leads click to your site from terms such as "CPA," "certified public accountant" or "accounting firm" is rarely productive because of location or niche. However, before choosing keyphrases, be sure to do some research. Most importantly, you'll want to select keyphrases your leads are using. Never guess. Google, Yahoo! and others who offer PPC advertising provide keyword selection research. This gives you detailed information on the specific terms users are typing into search engines. It does no good to target keyphrases that your leads are using.

Starting and stopping within times and/or dates (or spending limits) you define can offer assurance that your ads will find the clients best suited to your firm without breaking your marketing budget.

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Sincerely,

Kristi
Kristi Stangeland
KLS Web Solutions

phone: 914.478.5869

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